ROI of Nice: Disrupting Tech Company Culture, Dave Delaney – Episode #58

Dave Delaney is a speaker, author, podcast host, and leadership consultant. He uses his "Nice Method" to help companies use innovation to transform how they recruit and retain top-level talent. 

Too many business leaders get preoccupied with mission success and forget about the people helping them achieve it. Dave reminds leaders that engaging positively with staff will make them happier and make team members want to stick around. 

Key takeaways: 

• The golden rule still matters: treat others the way you want to be treated.

• There are three keys to successfully leading people:  
  (1) Lead with acceptance and empathy.  
  (2) Actively listen.  
  (3) Don't fear failure. 
   
• Free speech doesn't mean you can say anything you want to your colleagues or subordinates without consequences. Being rude or inappropriate at work will have ramifications for you. 
   
• Keeping employees is more cost-effective than managing turnover. It costs between six and nine months of an employee's salary to replace them if they quit. 
   
• Giving employees consistent recognition, starting with the onboarding process and continuing throughout their tenure, creates a positive workplace culture. 
   
• Leaders should conduct "stay interviews" to find out how employees feel and what would make them happier at work.

• In-person interaction helps build a stronger work culture. Even teams that work remotely should seek out opportunities for in-person events. 
   
• Dave's other passion is entertaining people. He is an experienced improv performer and has recently turned his talents to stand-up comedy.    
  
  

Quote of the Show (20:52):
"I used to go to all these tech conferences and, or organize my own events to bring people together, and we would meet in person. And once you meet in person, the magic happens. That's when real relationships happen. That's what hugs and high fives and handshakes and human physical human touch, which actually does help scientifically, like solidify relationships. So the same can be said for in the workplace and bringing your team together." 
 

Links: 

LinkedIn: https://www.linkedin.com/in/davedelaney/  
Company website: https://futureforth.com/  
 

Ways to Tune In: 

Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption 

Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 

Google Play -https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGlzcnVwdGlvbmludGVycnVwdGlvbi5jb20vZmVlZC54bWw 

Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD 

Stitcher - https://www.stitcher.com/show/disruption-interruption 

YouTube - https://www.youtube.com/channel/UCf2zbLqmHtSHQ7u1V-Is8cA